dq999 Privacy Policy — How We Store Your Information

1. Introduction & Scope

dq999 ("we", "our", "platform") operates a trusted online gaming service for players in Bangladesh. When you use our website dq999.lat, create an account, or use any of our services, you are considered to have agreed to the terms of this Privacy Policy.

The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how it is stored and processed, and what your rights are. dq999 follows the highest standards in data protection and does not sell or transfer your personal information to third parties.

This Privacy Policy may be updated from time to time. In the event of changes, we will publish a notice on the platform. You are advised to check this page regularly.

2. Information We Collect

dq999 collects various types of information to provide its services, ensure security, and improve the user experience. Details are provided below.

2.1 Information You Provide Directly

When you register an account or contact us, you voluntarily provide the following information:

Full name and date of birth (for age verification — only those aged 21 or above)
Mobile number and email address
Payment information (bKash, Nagad, Rocket, Upay or bank account number — for transaction processing only)
Documents required for identity verification (national ID number or passport number)
Information from communications with our support team

2.2 Automatically Collected Information

When you use our platform, the following information is automatically logged through technical means:

IP address and device identifier information
Browser type, operating system, and device information
Website usage history — which pages were visited and how long you stayed
Login time and session information
Information collected through cookies and similar tracking technologies

2.3 Gaming Activity Information

Your gaming history, betting patterns, deposit and withdrawal records, and your overall activity on the platform are stored in our system. This information is used to ensure responsible gaming and to maintain the security of your account.

3. Purpose of Using Information

dq999 uses your personal information only for the purposes listed below. It is not used for any unauthorized or unrelated purpose.

Account Management

For creating and verifying accounts, login security, and identity verification.

Transaction Processing

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

Fraud Prevention

To detect unusual activity and keep your account and funds secure.

Customer Support

To provide 24/7 live chat and email assistance and to resolve your complaints.

Legal Obligations

To retain information necessary for compliance with applicable laws and regulations.

Service Improvement

To analyze platform performance and further improve the user experience.

4. Cookies & Similar Technologies

dq999 uses cookies and similar technologies (such as local storage and session storage) to operate the website effectively. Cookies are small text files stored in your browser that help us recognize you on your next visit.

4.1 Types of Cookies We Use

Essential cookies: To maintain login sessions and perform core site functions — the site will not work properly without these.
Functional cookies: To remember your preferences (such as language and settings) and provide a personalized experience.
Analytics cookies: To understand which pages are visited most and how users navigate the site.
Security cookies: To prevent fraud and unauthorized access.

4.2 Cookie Control

You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may limit some site functionality and may disrupt core services including login.

5. Information Sharing & Disclosure

dq999 never sells your personal information to third parties. However, in the limited circumstances described below, we may share information with specific partners:

Payment processors: Only transaction-related information shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposits and withdrawals.
Technology service providers: Partners providing platform hosting, security verification, and fraud prevention services, who operate under strict confidentiality agreements.
Legal authorities: Information provided in compliance with applicable law in response to a court order or a lawful request from a law enforcement agency.
Business transfers: In the event of a business merger or acquisition, the new owner will be bound to follow the same Privacy Policy.

All of our third-party partners may use your information only for the specified purpose, and using or disclosing it beyond that is a breach of their contractual terms.

6. Information Security & Protection

dq999 applies industry-standard security measures to keep your personal information secure. Our systems are protected with SSL encryption technology, which encrypts all data exchanged between your browser and our servers.

6.1 Technical Security Measures

256-bit SSL encryption on all data transmissions
Regular security audits and vulnerability testing
Restricted access controls — only authorized personnel can view your information
Automatic detection of suspicious activity
One-way hashing algorithms for password storage

6.2 Your Role

Alongside technical security measures, your own role in your account's security is important. Do not share your login credentials (username and password) with anyone. Use a strong and unique password, and always log out after using a public device.

If you believe your account security has been compromised, notify us immediately at [email protected].

7. Data Retention Period

dq999 retains your personal information for as long as it is needed to provide services or to fulfill legal obligations.

Active account data: Complete information is retained for the duration that the account remains active.
After account closure: Financial transaction records and identity verification information may be retained for a specified period in accordance with applicable law.
Website usage logs: Retained for a limited period for system security purposes.

Once the retention period ends, your information is securely deleted or anonymized so that it is no longer associated with you.

8. Your Rights

As a user of dq999, you have the following rights regarding your personal information:

Right to Access

You may request to know what information we hold about you.

Right to Rectification

If there is any inaccuracy in your information, you may request that it be corrected.

Right to Erasure

Where there is no legal obligation to retain it, you may request that specific information be deleted.

Right to Object to Processing

In certain cases, you may object to the processing of your information.

To exercise these rights or to submit any data protection request, contact us at [email protected]. We will review your request within a reasonable time.

9. Information of Minors

dq999 is exclusively for adults — this platform is operated only for those aged 21 or above. We do not knowingly collect or process information from any minor.

Age verification is mandatory at the time of account registration. If we become aware that a user is under the age of 21, their account will be closed immediately and the collected information will be deleted.

10. Policy Changes & Updates

dq999 may periodically update this Privacy Policy in line with changes to its services, technology, or legal requirements.

For significant changes, we will publish a notification on the platform.
Continued use of the platform after an update will be considered acceptance of the new policy.
You can stay informed about the latest policy by visiting this page regularly.
If you do not agree to the new policy, you may request that your account be closed.

This Privacy Policy was last reviewed in 2026. The next scheduled review will be completed within this year.

11. Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, please contact us. The dq999 privacy team takes every request seriously.

Email: [email protected]
Live Chat: Available 24/7 through the website
Language: Support is available in both Bengali and English

To learn more about responsible gaming, visit our Responsible Gaming page. To learn about our general rules, read our Terms & Conditions.

dq999's Privacy Policy